Expect the exceptional

You will be challenged, you'll be inspired and, whatever your role,
you'll be a part of a business where your input directly counts
Careers   : :   Job specification
Junior Net Ops Engineer
Location: Isle of Man
Reports to: NetOps Manager
Submission deadline: Mon, 13 Dec 2021

Job Purpose

As a Junior Net Ops Engineer you will form part of the Net Ops Team, our primary operation is to develop and maintain our MVNOs in conjunction with our partner Networks.  To do this we control the smooth running of our Datacentre’s both on the Isle of Man and in the UK.  NetOps are also involved in the day-to-day operations of Internal Infrastructure, this includes everything from the connectivity to our Offices, right down to making sure each member of staff has an operational workstation.

You will be working with Senior NetOps Engineers on projects relating to our Networks and Infrastructure, this will be in various areas within the business, ensuring we always maintain systems and network availability, for customers and staff.  

Main Duties and Responsibilities

  • Handling advanced support requests from partners and customers, customer service teams ensuring a timely resolution of incidents prioritised in agreed service levels.
  • Carrying out fault investigations on our APN network for given customer scenarios.
  • Responding to System Monitoring alerts.
  • Diagnosing IT, Network & Infrastructure issues.
  • Developing new processes to streamline support
  • Upkeep of internal knowledge base
  • Providing technical support to our Customer Services team
  • Handling advanced support queries relating to our APN

As an ambassador of our corporate values – Trust, Passion and Excellence, you will:

  • Have excellent written and verbal communication skills
  • Be passionate about researching and Investigating
  • Have good experience in problem solving
  • Be a trusted team player who is also comfortable working individually 
  • Have a good analytical and problem-solving mindset which will be required to debug varying scenarios.

With the following technical knowledge expectations:

  • A good understanding of Network OSI Model concepts - as well as, Switching, Routing, LAN / WAN / WLAN Topologies
  • Confidence in helping diagnose technical difficulties with Windows, Mac OS, iOS & Android.
  • An understanding of Active Directory, O365 & Microsoft Azure technologies
  • understanding of Virtual Environment concepts, including Hyper-V & VMWare
  • A real interest in learning new and emerging technologies, including Mobile Networks.
  • Flexibility for occasional out of hours work

Key attitude/behaviours

All plan.com employees must present a professional, efficient image at all times and undertake any tasks reasonably requested of them by the company.

We’re looking for somebody with:

  • A can-do attitude - prepared to "go the extra mile"
  • Lots of energy - a team player who can work off their own initiative
  • A heightened sense of urgency
  • A curious learner with an interest in professional development
  • Actively demonstrate a passion for the business

What’s in it for you?

We’ll drive you to push your limits and develop your existing knowledge and skills. We actively promote open-ended learning and hope our people grab these opportunities with both hands.

  • Bonus scheme and recognition awards
  • Company-wide pension scheme
  • plan.com PERKS card scheme, offering discounts with selected retailersand services.
  • Private health insurance
  • Gym membership
  • Personal development and training
  • Generous holiday allowance and paid bank holidays
  • Extra half day holiday on your birthday every year
  • Excellent exposure in a fast-paced environment whilst being challenged and rewarded
  • Access to play.plan, your online ticket to the latest plan.com events, parties and once in a lifetime trips.

What to expect from a career at plan.com

plan.com launched in October 2013. We’re innovative, energetic and growing fast, which means we’re always on the look-out for people who share our passion and dedication to grow with us.

We promise that when you start your career with us, you’ll never stop learning and you’ll never stop being challenged.

If you fit the bill, get in contact. We’d love to hear from you.

We’re not your average company. Everyone’s input counts.

Got what it takes?

In order to keep your personal data protected, we only accept applications via our online application process.

We do not accept applications via email or any other contact method such as online via Facebook, LinkedIn or Twitter. The details that are submitted to us via the application process are stored securely on our HR portal. Access to this information will be restricted to senior management and/or members for the HR team. We do not share this data with third-parties and information is only used for the interview and job selection process. Data is stored for a maximum of six months. In certain circumstances it may be beneficial to hold your data for a longer period with a view to other suitable roles becoming available and thereafter it will be deleted from the HR portal.

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About plan.com

plan.com was named the fastest growing tech company in the UK by the Sunday Times in the latest Hiscox Tech Track 100 league in 2018, the Second Best Mid-Sized Company to Work For and the Number 1 Best Telecom's Company to Work For in 2021.

From the word go, our focus has been to be disruptive and upset the status quo. It’s our ongoing mission to become THE force to be reckoned with and, with the help of our people and partners, we have dragged business communications kicking and screaming into the 21st Century.

Thanks to our portal, we’ve torn up the rulebook and changed the industry. It gives our partners unprecedented levels of flexibility and control, helping them to delight customers and deliver exceptional service, even when they're away from their desks.

Along with our outstanding customer service and impressive commercials, it’s the reason we’re number one.


Why work on the Isle of Man?

The Isle of Man is safe, social, attractive and offers low tax rates.

Rugged coastlines and rural landscapes make the Isle of Man a stunning place to work.

Whether you grew up here or you’re new to the island, a career at plan.com not only provides a fantastic working environment surrounded by amazing people and exciting work, but being based on a stunning island ensures that you will find the right balance between work, relaxation and adventure.