pac & disconnection portal


This portal can be used by customers who want to either transfer their number to a different provider, disconnect their service or check their Termination Fees.

Identity and validation

We take the security of your information and your business information very seriously. Before you start, we advise that you have a recent bill to-hand or log in to my.plan, which provide some important details needed to validate your identity.

All fields are mandatory. Please ensure that you enter either the account holder or billing email address and the business's billing postcode, NOT your own personal information.

Your billing postcode and business name can be found on your invoice.

Alternatively, you can access your account's billing email address, postcode and business name via my.plan. If you have no access to a recent bill or my.plan, please contact our Customer Service team on 03300 88 18 18 or [email protected].

Please enter a mobile or a number already associated with your account
The security code will be sent to the email address provided. If the email address you provide is not currently linked with the account but the company is recognised, the code will be emailed to the Billing contact or Authorised Signatory
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